Grievance Redressal

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, Wearvistafun Erommerce Trading has appointed a Grievance Officer to address complaints from users and customers in a fair and timely manner.

1 How to File a Grievance

Before contacting the Grievance Officer, we encourage you to first reach our customer support team. Most issues are resolved within 24–48 hours.

• Email: support@wearvistafun.com
• Phone: +91 77728 00603 (Mon–Sat, 10 AM – 7 PM IST)
• Contact form: Visit our Contact Page

If your concern is not addressed satisfactorily, you may escalate it directly to our Grievance Officer.

2 Grievance Officer Details

3 What to Include in Your Complaint

To help us resolve your concern faster, please provide the following:

• Your full name, registered email and phone number.
• Order number (if applicable).
• A clear description of the grievance with relevant dates.
• Supporting screenshots, photographs, or copies of communication.
• The resolution you are seeking (refund, replacement, correction, etc.).

4 Acknowledgement & Resolution Timelines

We are committed to resolving every grievance fairly. In cases requiring detailed investigation (e.g. payment disputes, product authenticity), we may take additional time, which will be communicated to you in writing.

5 Types of Grievances We Handle

• Order-related issues — incorrect items, quality, damaged delivery, missing items.
• Payment, refund or pricing disputes.
• Privacy and data protection concerns under the DPDP Act.
• Complaints about misleading content or advertisements on the Site.
• Reports of fraud, impersonation or phishing related to Wearvistafun Erommerce Trading.
• Any other concerns regarding our compliance with applicable laws.

6 Escalation to External Bodies

If you are not satisfied with the resolution provided by our Grievance Officer, you may escalate the matter to:

• National Consumer Helpline: 1915 or consumerhelpline.gov.in
• Consumer Forum / Commission under the Consumer Protection Act, 2019.
• Data Protection Board of India for DPDP Act grievances (once notified).

7 Governing Law

This Grievance Policy is governed by the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Indore, Madhya Pradesh.