Refund & Cancellation

At Wearvistafun Erommerce Trading, we want you to love every piece you receive. If something isn't right, this policy explains how to cancel, return, exchange, and receive a refund — including clear timelines for each step.

1 Order Cancellation

You can cancel your order anytime before it is dispatched from our warehouse, free of charge.

• To cancel, email support@wearvistafun.com or call +91 77728 00603 with your order number.
• Once dispatched, an order cannot be cancelled. You may refuse delivery — it will return to us and be processed as a return.
• If we cancel your order due to stock unavailability, pincode non-serviceability, or suspected fraud, your full payment will be refunded.

2 Return Eligibility

You may return most products within 7 days of delivery, provided that:

• The product is unused, unwashed, unworn and undamaged.
• Original tags, labels and packaging are intact.
• The product is not from our non-returnable categories: innerwear, swimwear, accessories, items marked "Final Sale", or items damaged due to misuse.
• You initiate the return request within 7 days from the delivery date.

To request a return, email support@wearvistafun.com with your order number, the item(s) to be returned, and the reason.

3 Exchanges

Free size exchanges are available within 7 days of delivery, subject to stock availability. If your preferred replacement size is unavailable, we will offer a refund or store credit. Only one exchange per order is permitted.

4 Refund Timelines

Once we receive and inspect your returned item, we will process your refund according to the following timelines:

Stage	Timeline
Return pickup by courier (after request approval)	2 – 4 business days
Inspection of returned item at our warehouse	2 – 3 business days after receipt
Refund initiation (UPI / Bank for prepaid; Bank for COD)	1 – 2 business days after inspection
Refund credited to your bank / UPI account	5 – 7 business days after initiation
Total: pickup to refund credit	10 – 14 business days

5 Refund Mode

• Prepaid (UPI) orders: Refunded to the original source (UPI ID or bank account).
• COD orders: Refunded via UPI/IMPS/NEFT to a bank account or UPI ID you provide.
• Store credit: Issued instantly after inspection (where opted) and never expires.

6 Shipping Charges & COD Fees

Shipping charges and Cash on Delivery handling fees, where applicable, are non-refundable, except in the following cases:

• You received the wrong item.
• The item arrived damaged or defective.
• We cancelled the order due to stock or serviceability issues.

7 Damaged, Defective or Wrong Items

If you receive a damaged, defective or wrong product, please email support@wearvistafun.com within 48 hours of delivery with:

• Your order number
• Photographs of the product and packaging
• A brief description of the issue

8 Reasons We May Reject a Return

• Return request raised after 7 days of delivery.
• Product is worn, washed, altered, or damaged due to misuse.
• Original tags, labels, or packaging are missing.
• Product is from a non-returnable category (innerwear, swimwear, accessories, final-sale items).

In such cases, the product will be sent back to you at your cost, and no refund will be issued.

9 Grievance Escalation

If you are not satisfied with the resolution provided by our customer support team, you may escalate the matter to our Grievance Officer — see our Grievance Redressal Policy.

10 Contact

This Refund Policy is governed by the laws of India and subject to the exclusive jurisdiction of courts in Indore, Madhya Pradesh.